The easiest way to submit what we call a "ticket" to support for a technology issue is to use our ticketing system.
Please follow the steps below to report and issue so our technology specialists can assist you!
Option 1: Use Our Online Ticketing System
Open any web browser (i.e. Google Chrome, Mozilla Firefox, etc.)
Navigate to http://support.plymouthschools.us/
At the top of the page click "New support ticket"
Type your name in the “Requester field”
Enter a “Subject” for your request/issue
For the “Building” drop down menu choose one of the following options
If this is a request for your student, please select the school your student is in.
If this is a general request, please select "Other"
For "Location" you can enter "Home" or leave the field blank
Include the Time Frame(s) you are available for us to contact you about the issue if applicable
(Ex. 8:00am-1:20pm on Monday)
Add a description of request or issue
Type in the text you see in the “CAPTCHA” window
Option 2: Email Support
Send an email to firstname.lastname@example.org
The subject line should indicate the issue in a couple of words
Examples of bad subject lines: help, can’t login, question, blank
These don’t give us an indication of the issue.
Examples of clear subject lines: computer will not turn on, can’t log into computer, can’t log into PowerTeacher, can’t log into email.
These give us a clear indication of the issue at hand
Please be sure to include your name, contact information, student's name (if applicable) and the time frame(s) you are available for us to contact you about the issue (if applicable).
Option 3: Call/Text
Call or Text (860) 940-0711
If you use this option please remember to include your name, contact information, student's name (if applicable) and the time frame(s) you are available for us to contact you about the issue (if applicable).